The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Nila Healthcare Products reserves the right to accept the cancellation of any order. Nila Healthcare Products also reserves the right to waive off or modify the time window or cancellation fee from time to time.
If you want to cancel the service, You have to raise the request within 5 days after successful payment transaction
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Returns Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
The returns are subject to the below conditions
- Any wrong ordering of product doesn’t qualify for Return
- Batch number of the product being returned should match as mentioned on the invoice
- Return requests arising due to change in prescription do not qualify for Return
- Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned
Category of Non-Returnable Product
Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Nila Healthcare Products Return policy
Return Process
- For Return intimation, please visit : https://sivamart.com/contact.php
- Nila Healthcare Products customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
- Once the claim is verified as genuine and reasonable, 1mg will initiate the collection of product(s) to be returned.
- The customer will be required to pack the product(s) in original manufacturer’s packaging.
- Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
Refund Process
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
- Order placed through online wallet will be credited to the wallet; and
- Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
Customer Support
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at info.healthcare@gmail.com
You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link, selecting your order and choosing 'Need Help' option:
https://sivamart.com/contact.phpLast Updated: May 2025
